Time-Out (short breaks)
Mmk121 provides a Time-Out option to pause activity for a defined short period. Once a Time-Out is activated, you may not deposit, withdraw, play, or access any Mmk121 products for the duration selected. The available durations are visible in your Account Profile. A Time-Out can only be revoked after 24 hours from the initial request, and upon expiry, your access is automatically restored.
Self-Exclusion (extended breaks)
If you require a longer cessation, you may request Self-Exclusion for a fixed term. Initiation requires a written request sent from your registered email address. Upon receipt, your account enters a 24-hour cooling-off period during which no gambling activity is possible. After the cooling-off period, you will be presented with the available Self-Exclusion periods; only the pre-selected options may be chosen, and no variations are permitted. To proceed, you must reply to the communication confirming your chosen period. If no reply is received within 24 hours, your account will be reopened by email confirmation.
- Typical available periods (examples): 1 month, 3 months, 6 months, 12 months.
- During Self-Exclusion, your account is disabled and deposits and withdrawals are blocked for the duration.
- Promotional activity may be restricted; the Company will exercise reasonable care to ensure communications are not sent to excluded accounts.
Financial Protection of Players and Account Limits
When you set up your Mmk121 account, or at any time thereafter in the My Account section, you may impose financial controls such as daily, weekly, or monthly deposit and loss limits. If you exceed any imposed limit, further actions related to that limit are restricted. To revoke a limit or exclusion, you must submit a written or electronic request; Mmk121 will consider the request, but reserves the right to deny it in its absolute discretion.
We undertake reasonable steps to ensure Self-Exclusion procedures are observed and to prevent promotional material from reaching excluded customers. You acknowledge that we are not responsible if you continue to gamble using additional accounts, or if registration details are modified or used to bypass controls. If you believe you may continue to gamble during Self-Exclusion, seek urgent professional help through licensed gambling support services in your jurisdiction.
Reactivation and Post-Exclusion Access
At the end of a Time-Out or Self-Exclusion period, access to Mmk121 products is automatically restored unless a further action is taken by you. You may be required to complete identity checks or updated KYC information to resume activity. The reactivation process is designed to ensure a smooth return while maintaining safeguards against recurrence of problematic gambling behavior.
Guidance and Support
For guidance on responsible gambling and to obtain support for gambling-related difficulties, you may consult licensed help services in your jurisdiction or qualified professionals. Mmk121 provides information on available support tools, including software that enforces auto-exclusion. If you require immediate assistance, contact your local gambling help service or a health professional specializing in gambling-related issues.
Compliance and Eligibility
Gambling is strictly prohibited for individuals under the legal age in their jurisdiction. Mmk121 conducts age verification and may perform Know Your Customer (KYC) and anti-money laundering (AML) checks in line with applicable laws. All self-exclusion and limit adjustments are recorded in accordance with internal policies and regulatory requirements to maintain the integrity of safeguarding controls.
Contact and Processing
To initiate Time-Out or Self-Exclusion, use the secure in-account options described above or send a written request from your registered email. For assistance, contact Mmk121 via the secure messaging system within your account or through the designated self-exclusion contact channel provided in your account communications.